FREE* Mainland UK Delivery
Delivery to mainland UK is FREE*. We aim to deliver all mirrors on a weekday within 3-7 working days, subject to mirror availability. Our British ‘made to order’ mirrors are made and dispatched within approximately 6-8 weeks. London deliveries take place on a Wednesday and Saturday. Most of our mirrors are delivered by a specialist glass/mirror delivery company.
(*Scotland & other area deliveries) The Highland postcodes: (IV), (KW) and the West part of Scotland, west part of the postcodes: (DG), (KA), (G), (PA) and (PH) are excluded from free delivery. If you are unsure, please contact us before placing your order. Drop us a quick phone call, email or text and we can let you know if we can deliver to your area for free. Ireland, Northern Ireland and the Isles are also excluded from free delivery. In many cases we are able to arrange delivery to all of the above areas but this will cost an additional charge of around £50. Your order would be non returnable.
All deliveries will be to the shipping address given on the order. It is our customers responsibility to provide the correct delivery address. Failure to do so may incur an additional charge of £25 to re-deliver. Prior to your order being dispatched we will inform you on which day you can expect your order to arrive. On the day of delivery we aim to provide you with an estimated time slot. We recommend that someone is available at the shipping address to receive the order. We use your mobile number collected on checkout to inform you 1 hour before your order is due to be delivered. It is our customers responsibility to provide an correct shipping address and complete mobile number. Failure to do so may result in a failed delivery at no fault to Soraya Interiors.
At times we may be unable to deliver your mirror when stated. This may be due to a technical fault, vehicle breakdown or lack of stock because of a ‘system stock-take failure’. This is where we have unknowingly over sold a product before the system has informed us. We try our best to prevent this from happening but on the rare occasion this does happen and your mirror fails to be delivered on the expected day, although we apologise, we can not be held responsible for any inconvenience caused.
We use a specialist delivery company called Fragilistics to deliver most of our mirrors. Click on the link below to see based on your postcode, if we can deliver for free and on which day you can expect your receive your order. Fragilistics UK Area Weekly Delivery Route.
We use a specialist mirror delivery company called Fragilistics to deliver most of our mirrors. In the unlikely event that your mirror arrives damaged, please contact us within 7 days to report this. We are happy to exchange or fully refund you. FOR ALL RETURNS: YOU MUST USE THE ORIGINAL PACKAGING. To speed up the process, please email us with your delivery name, delivery address and an image of the damage product. Please email this to email@example.com.
We can not be held responsible if you or anyone else damages the mirror once it has been delivered. We advise getting professional help to hang your mirror. Although we can not be held responsible for any damage while you or a professional carry’s out this task.
FREE Mainland UK Returns and Returns Policy
We are confident you will love your mirror purchased from Soraya Interiors. However, in the unlikely event you wish to return your mirror, we offer a free returns policy to standard free delivery customers. FOR ALL RETURNS: YOU MUST USE THE ORIGINAL PACKAGING. We are happy to exchange the mirror for a more suitable one or refund you 100% of the cost you paid. Please contact us as soon as possible and we will make arrangements for the collection. We may require that you take images of the mirror.
For customers paying an additional delivery charge, we are unable to offer free returns. After discussing this with us, you are welcome to arrange the return yourself. Once the goods have been received and checked, we can offer you a full refund minus the additional delivery charge.
To organise your return, simply telephone us on: 01566 248308 or email us at: firstname.lastname@example.org
Payment & Credit Card Security
Soraya Interiors requires payment in full when placing an order. Our online payment gateway provider is with PayPal. A PayPal account is not required. Checkout with any major credit / debit card as a guest or through your PayPal account. We are also set up to take payment over the phone.
Privacy – our promise to you
Please be assured that as a customer of Soraya Interiors you are a valued customer and any information you share with us is totally confidential. We do not store credit card details nor do we share customer details with any 3rd parties not connected to your order and delivery. We are proud of our reputation, and will continue to ensure our customer details are safe and that our customers are happy.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Disclose address information to our courier for delivery of goods
Goods Ownership and Damages
All goods ordered remain the property of Soraya Interiors until payment has been accepted and delivery has been signed for. Once goods are signed for they become the responsibility of the customer. Please check goods on delivery. If the goods are damaged on delivery, you may return it to the driver or report damages to us within 7 days. FOR ALL RETURNS: YOU MUST USE THE ORIGINAL PACKAGING.
Our garden mirrors are coated with a powder. This powder coating is a protective layer that offers a resilient coating to materials that need protection from corrosion. Due to the constant exposure to the elements, in time we recommend that you maintain the frames. Soraya interiors can not be held responsible for any wear or corrosion. We recommend a Rust Oleum – All Surface Paint. Although it is our customers responsibility to select the right product and follow the directions of use. Soraya Interiors can not be held responsibility for any of the above.
Hanging your garden mirror. All our garden mirrors have between 1-3 key hole hooks welded onto the back. All garden are suitable to be hung from any solid wall, fence or shed. Although we suggest that you make sure that the hanging surface is sturdy. If you choose to position the mirror against a wall, it is our customers responsibility to make sure this is secure. If an accident was to occur, Soraya interiors can not be held responsible.
Made to Order Mirrors
Our ‘made to order’ mirrors are made here in Britain and delivered within approximately 6-8 weeks. Although we do offer free returns with a full refund, we ask that our customers to use discretion and bear in mind we offer this service at loss to ourselves.
Made to Measure Mirrors
Our ‘made to measure’ mirrors are made here in Britain and delivered within approximately 6-8 weeks. Made to measure orders cannot be returned or exchanged, unless faulty. If you decide to cancel your bespoke order before delivery, we will reserve a 25% surcharge.
Prices, Sales & Discounts
All prices are correct at time of ordering. If the price alters, you will only be charged the amount at the time of your order being placed. At times we run sales, which allow you to a discount of the overall price. We may run this as a sale where the discount is already applied or by the use of an applied discount code. You as the customer are responsible for applying the discount code at checkout. This is done in the ‘APPLY CODE’ section at the shopping cart before finale checkout. When discount codes are applied, the percentage discounted will be to the nearest higher pound. You may only use ONE discount code per transaction. If we run a sale where the price is already reduced along side a discount code to be applied, both may be used.
We reserve the right to run varying discount campaigns throughout the year, thus prices stand as seen at the time of offer. Previous discounts or offers do not apply. You may purchase a product from us but at a later date the price may less or more expensive according the market conditions. We reserve the right to make these changes and stick to them.
(*Discounts) Discount codes will not apply to any wall fixings purchased.
Hanging Your Mirror
Most wall hanging mirrors are delivered ready to hang with hanging straps attached. Many mirrors can be hung in both landscape or portrait positions. The above information can be found out on each individual mirror product page.
Soraya Interiors stock wall fixings for both plasterboard and solid masonry walls. We currently have an ongoing offer, one free wall fixings pack per mirror purchase. It is our customer responsibility to select the correct fixings they require. Click here to choose your wall fixings.
To assist you in hanging your wall mirror, we have provided a video and step by step information to assist you. Click here: ‘How to hang a wall mirror’. There are variety of wall surfaces, please use the information to select the correct wall fixings.
It is the responsibility of our customer to hang their purchased mirror. We can not be held responsible for any damage to the mirror or your property while you carry out the task. We advise getting professional help to hang your mirror. Although we can not be held responsible for any damage caused while you or a professional carry’s out this task. This applies to either attaching the mirror fixings when needed or hanging your mirror with the wall fixings supplied by us or purchased yourself.
We thank you and value your time here at Soraya Interiors. If you have any queries, please do not hesitate to contact us.