Customer Services & Returns Policy

FREE UK Delivery

We are unable to deliver to none mainland UK areas, including Ireland, Northern Ireland, and the Highlands.

We aim to deliver your mirror on a weekday (or within London on a weekday or Saturday) within 7 working days, subject to mirror availability. We use a specialist mirror delivery company called Fragilistics to delivery all our mirrors safely.

All deliveries will be to the shipping address given on the order. Prior to your order being dispatched we will inform you on which day you can expect your delivery to arrive. On the day of delivery we aim to provide you with an estimated time slot. We recommend that someone is available at the shipping address to receive the order.

Click on the Fragilistics link below to see based on your postcode, which day your mirror will be delivered. Fragilistics UK Area Weekly Delivery Route.


If your wall mirror arrives damaged, please contact us within 48 hours. We are happy to exchange or refund you. We may require that you take photographic evidence.

FREE UK Returns and Returns Policy

We are confident you will love your mirror purchased from Soraya Interiors. However, in the unlikely event you wish to return your mirror, we offer a free returns policy. We are happy to exchange the mirror for a more suitable one or refund you 100% of the cost you paid. Please contact us within 7 days to make arrangements. We may require that you take images of the mirror.

To organise your return simply call us on 01566 248308 or email

Payment & Credit Card Security

Soraya Interiors requires payment in full when placing an order. Our online payment gateway provider is with PayPal. A PayPal account is not required. Checkout with any major credit / debit card as a guest or through your PayPal account. We are also set up to take payment over the phone.

Privacy – our promise to you

Please be assured that as a customer of Soraya Interiors you are a valued customer and any information you share with us is totally confidential. We do not store credit card details nor do we share customer details with any 3rd parties. We are proud of our reputation, and will continue to ensure our customer details are safe and that our customers are happy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged in as part of the buying process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose address information to our courier for delivery of goods

Goods Ownership and Damages

All goods ordered remain the property of Soraya Interiors until payment has been accepted and delivery has been signed for. Once goods are signed for they become the responsibility of the customer. Please check goods on delivery. If the goods are damaged on delivery, you may return it to the driver or else please report damages to us within 48 hours.

Prices and Discounts

All prices are correct at time of ordering. If the price alters, you will only be charged the amount at time of your order being placed. At times we run sales which allow you to a discount of the overall price. When discount codes are applied, the percentage discounted will be to the nearest pound.

Hanging Your Mirror

All wall hanging mirrors are delivered ready to be hang with hanging straps attached in both landscape or portrait positions. We stock and sell Plasterboard GripIt Mirror Fixings. For your information we provide an in depth worksheet on ‘how to hang a wall mirror’, using a variety of materials on a number of different wall surfaces. Hanging the mirror is the responsibility of our customer. We can not be held responsible for any damage incurred to the mirror or your property while you carry out this task. Please, feel free to contact us if you require more advice.

Delivery and Returns

Free UK Delivery

Free UK Returns

100% Full Refund Policy

Mirrors are delivered within 3-7 days. You will be emailed before your order is dispatched. On the delivery day, you will be kept up to date via email and text.

© 2020 - All Rights Reserved, Soraya Interiors, 8, Scarne Lake Gardens, Launceston, Cornwall, PL15 9FJ, United Kingdom.

Website Design by e-Fox Web Solutions