Customer Services & Returns Policy

We aim to make your shopping experience at Soraya Interiors an easy and enjoyable one. If you have any corners, please do not hesitate to contact us.

FREE UK Delivery

Our standard delivery times within mainland Britain:

○ We aim to deliver your mirror on a weekday (or within London on a weekday or Saturday) within 7 working days, subject to mirror availability. We use a specialist mirror delivery company called Fragilistics to delivery all our mirrors safely.

All deliveries will be to the shipping address given on the order. Prior to your order being dispatched we will inform you on which day you can expect your delivery to arrive. On the day of delivery we will text you a time slot. We recommend that someone is at the address to sign for the delivery.

Click on the Fragilistics link below to see based on your postcode, which day your mirror will be delivered.

Delivery outside of mainland Britain will incur extra delivery cost. Please call prior to placing your order.

Fragilistics UK Area Weekly Delivery Route.


If your wall mirror arrives damaged, please contact us within 48 hours. We are happy to exchange or refund you. We may require that you take photographic evidence.

FREE UK Returns

We are confident you will love your wall mirror purchased from Soraya Interiors. However, in the unlikely event you wish to return your mirror, we offer a free returns policy. We are happy to exchange the mirror for a more suitable one or refund you 100% of the cost you paid. Please contact us within 7 days to make arrangements. We may require that you take photographic evidence showing the perfect condition of the mirror before packaged and returned. Once the wall mirror arrives back in the original protective packaging and undamaged we will refund you.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

Payment & Credit Card Security

Soraya Interiors requires payment in full when ordering a mirror. Payments can be made over the phone with any major credit / debit card or online through Paypal or Amazon. You may choose to pay with your Paypal or Amazon account or use any major credit / debit card. A Paypal or Amazon account is not needed for payment.

Privacy – our promise to you

Please be assured that as a customer of Soraya Interiors you are a really valued customer and any information you share with us is totally confidential. We do not store credit card details nor do we share customer details with any 3rd parties. We are proud of our reputation, and will continue to ensure our customer details are safe and that our customers are happy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged in as part of the buying process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose address information to our courier for delivery of goods

Goods Ownership and Breakages/Damage

All goods ordered remain the property of Soraya Interiors until payment has been accepted and delivery has been signed for. Once goods are signed for they become the responsibility of the customer. Please check goods on delivery. If the goods are damaged on delivery, you may return it to the driver or else please report damages to us within 48 hours.


All prices are correct at time of ordering. If the price alters, you will only be charged the amount at time of your order being placed.

Hanging your mirror.

All mirrors come ready to be hung landscape or portrait. We stock and sell Plasterboard GripIt Mirror Fixings. For your information we provide an in depth worksheet on ‘how to hang a wall mirror’, using a variety of materials on a number of different wall surfaces. Also feel free to contact us for more advice. ou hang your mirror at your own risk.


FREE UK DELIVERY & RETURNS. We use a specialist mirror delivery company to deliver our mirrors safely within 3-7 days. We will email you your delivery details before your order is dispatched. NOTE: We are unable to deliver to UK Islands, the Highlands & Ireland.

© 2019 - All Rights Reserved, Soraya Interiors, 8, Scarne Lake Gardens, Launceston, Cornwall, PL15 9FJ, United Kingdom.

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