Free UK Delivery
Free mainland UK delivery. We only deliver to mainland UK. Excluding postcodes: (BT), (KW), (IV4, IV6), (IV14 to IV28), (IV40 to IV99), (PH36 to PH44), (PA20 to PA78), (KA27, KA28) (JE) & (GY).
Free Returns Policy
Free returns. The primary cause for returns typically stems from ordering an incorrect mirror size. Therefore, we advise measuring up before making your purchase to ensure the right fit. However, in the unlikely event your order is not suitable, we offer free first returns. Simply notify us within 5 days. The mirror must not have been hung. The original packaging must be used.
After 5 days, there will be a collection charge of £35. After 28 days we will be unable to collect your order. Wall fixings are non-returnable.
Fully expose and check your order and report damages or faults within 5 days. Please provide photographic evidence and email us at email@example.com. After 5 days, there will be a collection charge of £35. After 28 days we will not be able to collect your order. The original packaging must be used.
For all returns, the original packaging must be used, otherwise we reserve the right to charge a £35 repacking fee.
Payment and Offers
Soraya Interiors requires payment in full when placing an order. Checkout with any major credit or debit card. We are happy to take payment over the phone. However, we have the right to refuse payment. Discounts can not be used in conjunction with other offers.
If you wish to cancel your order, please email us as soon as possible. If you cancel your order once goods have been dispatched and this results in a failed delivery, you will be charged our failed delivery fee.
Delayed or Failed Delivery
Please be available to receive the order. Check you have provided the correct delivery address, mobile number and email address. A failed delivery will incur a £35 charge. Alternatively, at your own risk, you may inform us or leave a note, requesting that your delivery is left in a safe place or with a neighbour.
On the rare occasion your delivery is delayed or fails to be delivered on the expected day, although we apologise, we can not be held responsible for any inconvenience caused.
Product sizes may differ slightly, although we apologise, we can not be held responsible for any inconvenience caused.
The time period for repair, replacement and refunds relating to your product(s) is 6 months. However, after 28 days you will need to show there was a manufacturers fault at the time of delivery.
Goods Shipped Onwards
We can not accept returns or resolve damages with goods delivered onto postcodes outside of our free delivery areas.
We have a system set up for receiving overseas orders and payment. Please reach out to us with your required order. We will check stock availability and then talk you through the payment.
We are not setup to export goods out of the mainland UK. However, we do accept international orders with delivery to a mainland UK address. The packaging and export of such goods would need to be arranged by you as the customer. We recommend the goods are checked and issues reported before there onwards journey. We can not accept returns or resolve damages with goods shipped outside of the mainland UK.
Soraya Interiors reviews are 100% genuine, written and posted by our customers. After your order is complete, we may send you a request to review your purchase or the service you received. You are welcome to attach an image. This may be used to promote Soraya Interiors online and across social media.
Our garden mirrors are designed for outside use. Each mirror features a metal frame and frost protected glass. Due to exposure to the elements, your mirror will patina and weather. You may wish to secure your mirror or take it down when the weather is windy.
Hanging Your Mirror
We advise getting professional help to hang your mirror. We cannot be held responsible for any damage incurred to the mirror or your property while you or a professional, attaches the hanging straps, hangs your mirror or if your mirror falls down. Please be sure you are using the correct fixings for your mirror and wall type. We do not recommend the use of string or wire to hang your mirror.
Where mirror hanging straps are already attached, do not assume they are fixed at the same height. Before hanging your mirror, please measure each hanging strap separately and use each measurement. We do not recommend repositioning the factory fitted hanging straps, this can make the mirror bow. If you choose to position your home or garden mirror against a wall, please make sure this is secure.
We thank you for visiting Soraya Interiors. If you have any queries, please do not hesitate to contact us.