Terms and Conditions

FREE Mainland* UK Delivery

*We are only able to offer free delivery to mainland UK postcodes. The Highland postcodes (IV) and (KW) are excluded from free delivery.  In many cases we are able to arrange a fast delivery to the Highland postcodes (IV) and (KW) as well as Northern Ireland, Jersey, Gurnsey and the Isle of White but this will incur an additional charge. Please call or email us before placing your order.

We aim to deliver your mirror on a weekday (or within London on a Wednesday or Saturday) within 7 working days, subject to mirror availability. We use a specialist mirror delivery company called Fragilistics to deliver most of our mirrors.

All deliveries will be to the shipping address given on the order. Prior to your order being dispatched we will inform you on which day you can expect your order to arrive. On the day of delivery we aim to provide you with an estimated time slot. We recommend that someone is available at the shipping address to receive the order. We use your mobile number collected on checkout to inform you 1 hour before your order is due to be delivered.

Click on the Fragilistics link below to see based on your postcode, which day your mirror will be delivered. Fragilistics UK Area Weekly Delivery Route.

Damages

If your wall mirror arrives damaged, please contact us as soon as possible. We are happy to exchange or fully refund you. We may require that you take photographic evidence.

FREE Mainland* UK Returns and Returns Policy

We are confident you will love your mirror purchased from Soraya Interiors. However, in the unlikely event you wish to return your mirror, we offer a free returns policy to standard free delivery customers. We are happy to exchange the mirror for a more suitable one or refund you 100% of the cost you paid. Please contact us as soon as possible to make arrangements. We may require that you take images of the mirror.

*For customers paying an additional delivery charge to the Highland postcodes (IV) and (KW) as well as Northern Ireland, Jersey, Gurnsey and the Isle of White we are unable to offer free returns. You are welcome to arrange the return yourself. Once the goods have been received and checked, we can offer you the full mirror cost refund but not including the additional delivery charge.

To organise your return simply call us on 01566 248308 or email sales@sorayainteriors.co.uk

Payment & Credit Card Security

Soraya Interiors requires payment in full when placing an order. Our online payment gateway provider is with PayPal. A PayPal account is not required. Checkout with any major credit / debit card as a guest or through your PayPal account. We are also set up to take payment over the phone.

Privacy – our promise to you

Please be assured that as a customer of Soraya Interiors you are a valued customer and any information you share with us is totally confidential. We do not store credit card details nor do we share customer details with any 3rd parties not connected to your order and delivery. We are proud of our reputation, and will continue to ensure our customer details are safe and that our customers are happy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged in as part of the buying process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose address information to our courier for delivery of goods

Goods Ownership and Damages

All goods ordered remain the property of Soraya Interiors until payment has been accepted and delivery has been signed for. Once goods are signed for they become the responsibility of the customer. Please check goods on delivery. If the goods are damaged on delivery, you may return it to the driver or else please report damages to us within 48 hours.

Prices and Discounts

All prices are correct at time of ordering. If the price alters, you will only be charged the amount at time of your order being placed. At times we run sales which allow you to a discount of the overall price. When discount codes are applied, the percentage discounted will be to the nearest pound.

Hanging Your Mirror

All wall hanging mirrors are delivered ready to be hang with hanging straps attached. Most mirrors can be hung in both landscape or portrait positions. For Plasterboard walls we stock and sell Plasterboard GripIt Wall Fixings. For solid masonry walls we sell Solid Masonry Wall Fixings. To assist you in hanging your wall mirror, we provide an in depth worksheet on ‘how to hang a wall mirror’, using a variety of materials on a number of different wall surfaces. Hanging the mirror is the responsibility of our customer. We can not be held responsible for any damage incurred to the mirror or your property while you carry out this task. Please, feel free to contact us if you require more advice.

Delivery and Returns

Free UK Delivery

Free UK Returns

100% Full Refund Policy

Mirrors are delivered within 3-7 days. You will be emailed before your order is dispatched. On the delivery day, you will be kept up to date via email and text.

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