Terms and Conditions

FREE Mainland UK Delivery

Delivery to mainland UK is FREE*. We aim to deliver all mirrors on a weekday within 3-7 working days, subject to mirror availability. Our British ‘made to order’ mirrors are made and dispatched within 2-3 weeks. London deliveries take place on a Wednesday and Saturday. A number of our smaller mirrors are delivered on a week day within 48 hours. We use a specialist glass/mirror delivery company to ensure your mirror arrives safely.

(*Scotland & other area deliveries) The Highland postcodes: (IV), (KW) and the West part of Scotland, west part of the postcodes: (DG), (KA), (G), (PA) and (PH) are excluded from free delivery. If you are unsure, please contact us before placing your order. Drop us a quick phone call, email or text and we can let you know if we can deliver to your area for free. Ireland, Northern Ireland and the Isles are also excluded from free delivery. In many cases we are able to arrange delivery to all of the above areas but this will cost an additional charge of around £50 and the mirrors would be none returnable.

All deliveries will be to the shipping address given on the order. Prior to your order being dispatched we will inform you on which day you can expect your order to arrive. On the day of delivery we aim to provide you with an estimated time slot. We recommend that someone is available at the shipping address to receive the order. We use your mobile number collected on checkout to inform you 1 hour before your order is due to be delivered.

We use a specialist delivery company called Fragilistics to deliver most of our mirrors. Click on the link below to see based on your postcode, if we can deliver for free and on which day you can expect your receive your order. Fragilistics UK Area Weekly Delivery Route.

Damages

We use a specialist mirror delivery company called Fragilistics to deliver most of our mirrors. In the unlikely event that your mirror arrives damaged, please contact us as soon as possible. We are happy to exchange or fully refund you as long as you have the original packaging. We may require that you take photographic evidence.

FREE Mainland UK Returns and Returns Policy

We are confident you will love your mirror purchased from Soraya Interiors. However, in the unlikely event you wish to return your mirror, we offer a free returns policy to standard free delivery customers. It is important that you have the original packaging. We are happy to exchange the mirror for a more suitable one or refund you 100% of the cost you paid. Please contact us as soon as possible and we will make arrangements for the collection. We may require that you take images of the mirror.

For customers paying an additional delivery charge, we are unable to offer free returns. After discussing this with us, you are welcome to arrange the return yourself. Once the goods have been received and checked, we can offer you a full refund but not including the additional delivery charge.

To organise your return, simply telephone us on: 01566 248308 or email us at: sales@sorayainteriors.co.uk

Payment & Credit Card Security

Soraya Interiors requires payment in full when placing an order. Our online payment gateway provider is with PayPal. A PayPal account is not required. Checkout with any major credit / debit card as a guest or through your PayPal account. We are also set up to take payment over the phone.

Privacy – our promise to you

Please be assured that as a customer of Soraya Interiors you are a valued customer and any information you share with us is totally confidential. We do not store credit card details nor do we share customer details with any 3rd parties not connected to your order and delivery. We are proud of our reputation, and will continue to ensure our customer details are safe and that our customers are happy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged in as part of the buying process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Disclose address information to our courier for delivery of goods

Goods Ownership and Damages

All goods ordered remain the property of Soraya Interiors until payment has been accepted and delivery has been signed for. Once goods are signed for they become the responsibility of the customer. Please check goods on delivery. If the goods are damaged on delivery, you may return it to the driver or else please report damages to us within 48 hours.

Garden Mirrors

Our garden mirrors are coated with a powder. What is powder coating? Powder coating is a protective layer that offers a resilient coating to materials that need protection from corrosion. Due to the constant exposure to the elements, we encourage you to regularly maintain the frames.

Prices, Sales & Discounts

All prices are correct at time of ordering. If the price alters, you will only be charged the amount at the time of your order being placed. At times we run sales, which allow you to a discount of the overall price. We may run this as a sale where the discount is already applied or by the use of an applied discount code. You as the customer are responsible for apply the discount code at checkout. This is done in the ‘APPLY CODE’ section at the shopping cart before finale checkout. When discount codes are applied, the percentage discounted will be to the nearest higer pound. You may only use ONE discount code per transtaction. If we run a sale along side a discount code to be applied, both may be used.

(*Discounts) Discount codes will not apply to any wall fixings purchased.

Hanging Your Mirror

Most wall hanging mirrors are delivered ready to hang with hanging straps attached. Many mirrors can be hung in both landscape or portrait positions. The above information can be found out on each individual mirror product page.

Here at Soraya Interiors we stock wall fixings for both plasterboard and solid masonry walls. We currently offer one free wall fixings pack per mirror purchase. Click here to choose your wall fixings.

To assist you in hanging your wall mirror, we provide an in depth worksheet on ‘How to hang a wall mirror’. There are variety of wall surfaces, our worksheet well help you decide which fixings to choose.

Hanging your mirror is the responsibility of our customer. We can not be held responsible for any damage to the mirror or your property while you carry out the task. This applies to either attaching the wall fixings where needed or hanging your mirror with the wall fixings supplied by us or purchased yourself.

We thank you and value your time here at Soraya Interiors. If you have any queries, please do not hesitate to contact us.

Delivery and Returns

Easy Free UK Delivery & Returns

100% Full Refund Policy

Mirrors delivered within 2-7 days working days. You will be kept up to date with your delivery via email and text. (Free delivery excludes some Scotland Postcodes. Please see T&C's)

© 2020 - All Rights Reserved, Soraya Interiors, 8, Scarne Lake Gardens, Launceston, Cornwall, PL15 9FJ, United Kingdom.

Website Design by e-Fox Web Solutions