Terms and Conditions

Free Mainland UK Delivery

Free mainland UK delivery. Excluded postcodes and areas: The Highlands: (IV) (KW) and parts of West Scotland: (DG) (KA) (PA) & (PH). Ireland, Northern Ireland and the Isles. Please contact us if you are unsure if your area is covered.

We aim to deliver within 3-7 working days, subject to mirror availability. Our British ‘made to order’ mirrors are made and dispatched within approximately 6 or 10 weeks depending on the mirror purchased. Your expected delivery day will be confirmed after purchase. London deliveries take place on a Wednesday and Saturday.

Delivery will be to the shipping address given on the order. It is our customers responsibility to provide the correct delivery address, mobile number and email address. Failure to do so may incur an additional charge of £25 to re-deliver at no fault to Soraya Interiors. Prior to your order being dispatched we will inform you on which day you can expect your order to arrive. On the day of delivery we aim to provide you with an estimated time slot.

We use a specialist delivery company called Fragilistics to deliver most of our mirrors. We operate a one-man delivery service. For large items the driver may require assistance. Please note, due to the nature of the delivery companies insurance policy, the drivers are only permitted to carry out ground floor deliveries.

At times we may be unable to deliver your mirror when stated. This may be due to a technical fault, vehicle breakdown or lack of stock because of a ‘system stock-take failure’. This is where we have unknowingly over sold a product before the system has informed us. We try our best to prevent this from happening but on the rare occasion this does happen and your mirror fails to be delivered on the expected day, although we apologise, we can not be held responsible for any inconvenience caused.

Damages

If your order arrives damaged, please email us within 48 hours and report this along with photographic evidence. This will speed up the process to arrange an exchange. For all returns, the original packaging must be used. Please email this to: soraya@sorayainteriors.co.uk.

If goods have been purchased to be sent overseas or to an area that we do not deliver to, it’s important the goods are checked and damages reported before they are shipped onwards. We are unable to resolve any issues once goods have left the country or our free delivery areas. We can not be held responsible if the mirror is damaged once it has been delivered.

Returns Policy

Free mainland UK returns. In the unlikely event you wish to return your mirror, we offer a free returns policy. For all returns, the original packaging must be used. We are happy to exchange the mirror for a more suitable one or refund you 100% of the cost you paid. Please contact us within 48 hours and we will make the necessary arrangements. We may require that you take images of the mirror. Once the goods have been received, we will process a full refund.

Payment

Soraya Interiors requires payment in full when placing an order. Checkout with any major credit or debit card. We are happy to take payment over the phone although we are limited to the order amount.

Privacy Policy

As a valued Soraya Interiors customer, information you share with us is totally confidential. We do not have access to or store payments details. We will not share customer details with any 3rd parties not connected to your order and delivery. Your personal data will only be used to process your order, deliver your goods and request a review.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged in as part of the buying process. You can turn off cookies within your browser by going to ‘Tools>Internet Options>Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Disclose address information to our courier for delivery of goods

Garden Mirrors

Our garden mirrors are coated with a powder. This powder coating is a protective layer that offers a resilient coating to materials that need protection from corrosion. Due to the constant exposure to the elements, in time we recommend that you maintain the frames. Soraya interiors can not be held responsible for any wear or corrosion. We recommend a Rust Oleum – All Surface Paint. Although it is our customers responsibility to select the right product and follow the directions of use. Soraya Interiors can not be held responsibility for any of the above.

Hanging your garden mirror. All our garden mirrors have between 1-3 key hole hooks welded onto the back. All garden are suitable to be hung from any solid wall, fence or shed. Although we suggest that you make sure that the hanging surface is sturdy. If you choose to position the mirror against a wall, it is our customers responsibility to make sure this is secure. If an accident was to occur, Soraya interiors can not be held responsible.

Made to Order Mirrors

Our ‘made to order’ mirrors are made here in Britain and delivered within approximately 6-10 weeks. Although we do offer free returns with a full refund, we ask that our customers use discretion and bear in mind we offer this service at a loss to ourselves.

Made to Measure Mirrors

Our ‘made to measure’ mirrors are made here in Britain and delivered within approximately 6-10 weeks. Bespoke made to measure orders cannot be returned or exchanged, unless faulty. If you decide to cancel your bespoke order before delivery, we will reserve a 25% surcharge.

Prices, Sales & Discounts

All prices are correct at time of ordering. If the price alters, you will only be charged the amount at the time of your order being placed. At times we run sales, which allow you a discount of the overall price. We may run this as a sale where the discount is already applied or by the use of an applied discount code. You as the customer are responsible for applying the discount code at checkout. This is done in the ‘APPLY CODE’ section at the shopping cart before finale checkout. When discount codes are applied, the percentage discounted will be to the nearest higher pound. You may only use ONE discount code per transaction. If we run a sale where the price is already reduced alongside a discount code to be applied, both may be used.

We reserve the right to run varying discount campaigns throughout the year, thus prices stand as seen at the time of offer. Previous discounts or offers do not apply. You may purchase a product from us but at a later date the price may be less or more expensive according to the market conditions. We reserve the right to make these changes and stick to them.

Hanging Your Mirror

We advise getting professional help to hang your mirror. We can not be held responsible for any damage incurred to the mirror or your property while you or a professional carries out this task or if you experience problems at a later stage. This applies to either attaching the mirror fixings when needed or hanging your mirror with the wall fixings supplied by us or purchased yourself.

We thank you and value your time here at Soraya Interiors. If you have any queries, please do not hesitate to contact us.

Delivery and Returns

Free UK Delivery & Returns

100% Full Refund Policy

Delivery: 3-7 Working days for stock mirrors

We will keep you up to date with your delivery via email and text. (Non-mainland UK & some Scotland postcodes are excluded from free delivery. Please see T&C's)

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